Impact:
Delay in Loop UI data for some modules depending on UberEats Inaccurate Orders report data
Description:
UberEats is restricting the downloading of reports for "Inaccurate Orders" from the portal, the delay is { T - 4 } days for users to be able to access the report. Any module depending on this report data would run on a 2-day lag from the rest of the pages (viewable as Data Refresh Date in the left panel on the dashboard). We'll be restricting date-picker selection to the point we have data for these modules outlined below:
Modules Affected :
All Orders (all tabs)
Store Availability (overview tab)
Chargebacks (chargeback matrix)
Metric trends (error overview, trends, metrics)
Order Accuracy (all, inaccurate, missed, cancelled)
Expected Time to Recovery:
N/A, Seems like a merchant portal permanent delay
If you have any further questions or concerns, feel free to reach out to our support team at support@tryloop.ai