These are experience ratings along with issues left by DoorDash, UberEats or GrubHub delivery persons which can be based on:
How easy was it for them to find your store?
How easy is it for them to pick up the food once they enter?
How crowded was the entrance for them?
Were they able to find the location?
Is the parking available properly for them?
Were they able to get inside the front desk, and figure out where they had to pick the order from?
How are they calculated?
They are the percentage of positive ratings