We understand that you may be facing issues with your Journal Entry (JE) not loading on the Loop platform, despite completing the necessary setup. We appreciate your patience and would like to provide you with a comprehensive guide to address this issue.

Why Your JE Won't Load:

1. GL Codes/Location Mapping Completion: The temporary glitch preventing your JE from loading could be attributed to the recent completion of GL codes/Location mapping on the Loop dashboard. 

After mapping GL codes or locations on the GL mapping screen, it is essential to note that it typically takes a 15-20-minute cooling period for the data to be successfully pulled and reflected on the platform, therefore, please allow sufficient cooling time for the entries to populate on the platform. 

2. Verify GL Mapping: If you encounter issues, double-check the GL mapping screen for any discrepancies or incomplete mappings. Ensure that all relevant charts of accounts are mapped correctly. 

3. Verify Locations Mapping: We also encourage double-checking the location mapping screen for any incomplete mapping and missing locations and to ensure all the desired locations are mapped to the right accounting software if you have multiple accounting software integrated

If the issue persists after following the above steps, please reach out to our support team at support@tryloop.ai. Please include specific details such as the name of the accounting software, the location(s) for which the JEs are not populating, and screenshots of any error messages encountered so that our support team can investigate the issue promptly.

We hope this guide helps you resolve the issue with your JE not loading on the Loop platform.