What are Inaccurate Orders?
Inaccurate orders refer to delivery orders with missing or incorrect items, deviating from the customer's order. This can include missing main or side items, receiving incorrect items, or getting the wrong quantity.

Why is this Important?
Ensuring order accuracy is crucial as customer satisfaction significantly impacts a restaurant's success. Dissatisfied customers may share negative experiences, potentially seeking refunds, affecting the restaurant's reputation and revenue.

Access Inaccurate Orders at: Order Accuracy > Inaccurate Orders.

Causes of Missing or Incorrect Items: 

1. Menu discrepancies and out-of-stock items.
2. Lack of clarity in menu item descriptions.
3. Complex modifier choices leading to errors.
4. Inability to accommodate non-standard requests.
5. Issues during the packing and handing-off process.

Top Error and Reasons of Inaccurate Orders: Order Accuracy > Overview > Inaccurate Orders.

Tips to Avoid Missing or Incorrect Items:

• Schedule weekly check-ins using Loop’s performance reports to identify issues.
• Utilize the Loop Portal to pinpoint order issues quickly.
• Monitor the Missing or Incorrect rate, aiming for less than 2.25% for optimal accuracy.

To Prevent Avoidable Cancellations:

1. Label multi-bag orders for Dashers.
2. Use tickets to verify packed items.
3. Name-label bags for accuracy.
4. Designate an order prep area.
5. Set up a line for digital orders.
6. Dashers should confirm orders by name and details.
7. Double-check orders before dispatch.

Rate and Monitor Dashers:

• Rate Dashers and report mishandled orders through the Merchant Portal.
• Utilize the Merchant Portal for analytics on order accuracy and customer feedback.

Optimize Your Menu:

1. Keep the menu clear, concise, and up-to-date.
2. Provide accurate item photos and descriptions.
3. Simplify modifier choices.
4. Disable special instructions if you can't accommodate them.

What are Cancellations and why is this Important?
Cancellations refer to orders canceled by the store or platforms like DoorDash. Understanding cancellations is crucial as they impact the efficiency of operations and customer satisfaction.

Access Cancelled Orders at: Order Accuracy > Cancelled Orders.

What Causes Cancellations?

1. Incorrect store information.
2. Overwhelmed orders during busy times.
3. Inventory issues.
4. Delayed confirmation.
5. Staff requests.
6. Handoff errors.

Top Error and Reasons of Cancelled Orders: Order Accuracy > Overview > Cancelled Orders.

How to Avoid Cancellations:

• Set your tablet or POS to auto-confirm orders.
• Train staff to handle order issues effectively.
• Verify Dasher handoff to prevent errors.
• Maintain accurate store information on DoorDash.
• Utilize the Busy Kitchens feature to manage order acceptance during peak times.
• Update inventory to reflect current availability.