You may have come across some discrepancies between the payout numbers displayed in your 3P portals and Loop's Journal entries. This mismatch, particularly notable in instances involving chargebacks and reversals, is an important issue we'd like to clarify for our users.
Where can I find my Payout data in 3P portals?
Doordash: Your payout data is present under the Financials sections.
UberEats: Your payout data is present under
Grubhub:
Discrepancies in payout data
While regular payouts are typically straightforward, issues arise when dealing with chargebacks and reversals. These elements often relate back to earlier transaction dates and therefore might not be reflected in the corresponding payout report for the same period.
Consider a payout report for the week of December 24th to December 31st. This report might show chargebacks, reversals and other miscellaneous charges that are actually associated with transactions from much earlier dates, leading to a mismatch with JE entries for the same period.
Such discrepancies can create confusion in financial reporting, making it challenging to reconcile payouts with JE entries.
If you would like to learn more about validating your GL entries with 3P data take a look at the following articles!
Grubhub - Link
UberEats - Link
Doordash - Link
If you have any further questions feel free to reach out to support@tryloop.ai