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FAQs

RJ
Reecha Jindal
Updated 1 year ago

How do I know which permission level to choose for a new user?

The appropriate permission level for a new user will depend on their role and responsibilities within the organization. The loop needs admin permissions to access financial information such as raising disputes or chargebacks.

 

What if I don't have the email address provided by loop for a new user?

If you don't have the email address provided by loop, you may need to contact Loop or the user directly to obtain the correct email address. In some cases, the loop may be able to provide you with a list of approved email addresses that can be used for new users.

 

Why does loop need Admin permissions?

A: Loop needs admin permissions to access financial information such as raising disputes or chargebacks.

 

What do I do to add new stores?

A: To add a new store, follow the same process for adding a new user. Access the user management section of the website and click on the "Add User" or "Invite User" button. Enter the email address provided by loop, usually [company name]@loopapplication.xyz, and choose the appropriate permission level for the new user.

 

 

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