Frequently Asked Questions (FAQs) 

Q: Which permission level should I choose for a new user?

A: The appropriate permission level depends on their role and responsibilities. For Loop access, choose "Admin" to grant necessary financial information access.

Q: What if I don't have the email address provided by Loop for a new user?

A: Contact Loop or the user directly to obtain the correct email address. Loop may provide a list of approved email addresses for new users.

Q: Why does Loop need Admin permissions?

A: Loop requires Admin permissions to access financial information like raising disputes or chargebacks.

Q: How do I add new stores?

A: To add a new store, follow the same process as adding a new user. Access the user management section, click "Add User" or "Invite User," enter [company name]@loopapplication.xyz as the email address provided by Loop, and assign the appropriate permission level.

Q: How do I remove access to a store?

A: In the user management section, find the user associated with the store, click their name, make necessary changes or select "None" or "Employee" as their permission level for that specific store, and save your changes.