How can I?
How can I improve on Order Accuracy
Ref: Order Accuracy Best Practices to track and improve on Order Accuracy
Where can I?
Where can I see a list of chargebacks, disputes, and reversals eligible for dispute?
Where can I see my Error Charges?
How do we dispute chargebacks on different platforms?
How do we dispute chargebacks on different platforms?
Doordash:
How do we dispute chargebacks on Doordash?
According to their website, if a restaurant receives a chargeback notification, they should log in to their DoorDash account and select the "Chargebacks" tab to see more information about the disputed charge. From there, they can choose to dispute the chargeback by providing evidence that the charge was valid.
What is the time range for disputing charges on Doordash?
According to their website, restaurants have 14 calendar days from the date of the chargeback notification to dispute the chargeback.
What details do we need for disputing charges on Doordash?
Restaurants will need to provide evidence to support their dispute, such as order receipts, delivery confirmation, or communication with the customer. More information on the evidence required can be found on the Doordash website.
Uber:
How do we dispute chargebacks on Uber Eats?
According to their website, if a restaurant receives a chargeback notification, they should log in to their Uber Eats account and select the "Payments" tab. From there, they can view the disputed transaction and choose to dispute the chargeback by providing evidence that the charge was valid.
What is the time range for disputing charges on Uber Eats?
According to their website, restaurants have 30 calendar days from the date of the chargeback notification to dispute the chargeback.
What details do we need for disputing charges on Uber Eats?
Restaurants will need to provide evidence to support their dispute, such as order receipts, delivery confirmation, or communication with the customer. More information on the evidence required can be found on the Uber Eats website.
Grubhub:
How do we dispute chargebacks on Grubhub?
According to their website, restaurants should email restaurantcare@grubhub.com with details of the disputed transaction, including the order number, the disputed amount, and any evidence to support the dispute.
What is the time range for disputing charges on Grubhub?
According to their website, restaurants have 30 calendar days from the date of the chargeback notification to dispute the chargeback.
What details do we need for disputing charges on Grubhub?
Restaurants will need to provide evidence to support their dispute, such as order receipts, delivery confirmation, or communication with the customer. They should also include any other relevant details, such as the reason for the dispute and the steps taken to resolve the issue with the customer
After submitting your dispute request, aggregators will review your case and investigate the chargeback. They may reach out to you for additional information or clarification if needed. It's important to note that the dispute process may take some time, so be patient and follow up with DoorDash regularly to ensure that your case is being reviewed.
Doordash:- https://help.doordash.com/dashers/s/article/How-Do-I-Dispute-Error-Charges?language=en_US
Grubhub: https://get.grubhub.com/help-center/grubhub-restaurant-policies/#:~:text=For help with any disputes, to restaurantcare%40grubhub.com